TERMS & CONDITIONS

​By completing payment of the booking fee, you are agreeing to the following terms and conditions.
APPLICATION OF TERMS
Terms & Conditions apply exclusively to every booking agreement with any client, and that all quotations are made and all orders are accepted on and subject to these Terms & Conditions. No terms introduced by the customer shall take priority over the Company's Terms & Conditions.
PAYMENTS
Payments can be made via BACS transaction.
BALANCE DUE
The final balance amount is due at least 30 calendar days before the event date. Any method of payment on the event date will not be accepted. Services will not be supplied to the client if the balance due amount has not been paid in full.
BEHAVIOUR
The client is held fully responsible for their and their guest's behaviour. Videographers will not tolerate abusive clients and/or guests, and will cease production in the event of threatening behaviour. We reserve the right to end all services early, without prior notice or refund, in the interests of personal safety.
BOOKINGS AND DEPOSIT
Bookings are accepted on the completion of the booking form and the payment of the deposit. This can be paid via bank transfer or cheque. The deposit is refundable at anytime up to 30 days notice of the date of the wedding.
CANCELLATIONS
The client reserves the right to cancel the booking agreement at any time, by doing so in writing to Devon Wedding Films. There will be no cancellation charges applied. If the cancellation is over 30 days before the wedding date the deposit will be returned in full. If it is within 30 days the deposit will be retained by Devon Wedding Films.
FILMING
Devon Wedding Films will be the exclusive professional videography service in attendance. Friends and family are permitted to operate video cameras on the condition that they do not interfere with or get in the way of professional coverage. Creative aspects such as shooting and editing style are at the discretion of the videographer.
CONSENT
The client is fully responsible for ensuring that all consents are provided and any required fees paid so that the videographer can carry out the agreed service. This includes, but is not limited to, permission to film in the church/venue, permission to film persons involved, i.e.. musicians, entertainers. The videographer must be notified of any consent issues at least 7 days prior to the event.
PROMOTION
The client will allow Devon Wedding Films to display any imagery related to the event, for the purposes of advertising and promotion.
COMPLAINTS
In the event of any complaint, the client should attempt to rectify the problem with the videographer on the date of the event. Where this is deemed not possible, complaints should then be made in writing within 30 calendar days of the event date. Complaints will be fully investigated and a response made available to the client within 10 calendar days.
DELIVERY AND ARRIVAL
Devon Wedding Films can give no guarantee to attend the ceremony and/or venue at the time specified in the booking agreement due to any circumstances that are out of the videographerʼs control, e.g. adverse weather conditions, heavy traffic, road closure etc. Best attempts will always be made to deliver services at the time stated.
EQUIPMENT OPERATION
Only company staff may operate company equipment. Under no circumstances, may unauthorised personnel tamper with, move or attempt to use equipment owned by the videographer. We cannot accept any responsibility for damage caused to the event venue, or injury caused to the client, guests and/or venue staff caused directly by third party intervention.
FORCE MAJEURE
The client agrees that Devon Wedding Films shall not be liable for any and all losses, including damages, costs, claims, compensation and other liabilities which arise as a result of any delay or interruption in, or any non-delivery, missed delivery or failure of the equipment and/ or services due to circumstances beyond our or any of our suppliers' and contractors reasonable control (including, but not limited to, fire, lightning, explosion, war, disorder, flood, industrial dispute, sabotage, weather conditions, road closure, vandalism, traffic congestion, vehicle failure or acts of local or central government or other competent authorities). Our maximum liability arising out of or in connection with the non supply of services on the event date and at the venue location shall be limited to the total value of the booking agreement fee in pounds Sterling.
GENERAL
The booking agreement shall be governed by and construed in accordance with the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales. In the event that the agreement is translated into any other language, the English language version shall prevail. You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
HEALTH AND SAFETY
It is the responsibility of the client to ensure the venue complies with current Health & Safety Regulations, holds all necessary certification including Public Liability Insurance, Public Performance Licenses, and where applicable, relevant PAT test certification. Devon Wedding Films ensures that equipment fully complies with the relevant and current Health & Safety legislation regarding the equipment and company staff. It is the responsibility of the client and/or venue to provide a safe & suitable area within the venue location to facilitate installation of equipment. Any floor surface, staging, mounting area or electricity supply which is deemed unsuitable or unsafe by the videographer may delay or prevent installation of equipment. If installation cannot be completed successfully the client cannot be provided with any Services. In this event no refunds, in part or full, will be given for non-use of equipment that cannot be used due to any Health & Safety implications imposed on the videographer by the client and/or venue.
ILLNESS & ACCIDENTS
In the event of accident or illness preventing the videographer(s) from appearing the client shall be informed at the earliest opportunity and, if requested by the client, medical evidence will be provided. The client will not be obliged to pay a fee for any services the videographer is unable to provide.
PRICES AND QUOTATIONS
All package prices are fully inclusive of delivery, labour, and insurance. Quotations are valid for 7 days.
VENUE ACCESS
The client and/or venue must make at least one safe & suitable parking space available to the videographer, at no cost to Devon Wedding Films, to facilitate safe & prompt unloading of the equipment. The client shall notify the videographer at least 14 calendar days prior to the event date if this is unavailable. In this event the Company reserves the right to make its own parking arrangements and charge this cost in full to the Hirer.